Return Policy

At Bellenoor.ca, we are committed to ensuring the satisfaction of our customers. We have established a clear and fair return policy to provide you with a hassle-free experience. Please read the following guidelines carefully:

  1. Eligibility:

    • We accept returns and exchanges within 14 days of the delivery date.
    • The items must be unused, free from odors, and in their original packaging.
    • Items must be returned with all original tags and free of any stains or damage caused by the customer.

    • Initiating a Refund: If you are not satisfied with the item(s) you received, please follow these steps to initiate a refund:

      • Send an email to Support@bellenoor.ca with the following details:
        • Order Number
        • Names of the item(s) you wish to return
        • Reason for return (Your feedback helps us improve our service)
      • Once we receive your email, we will provide you with further instructions to complete the return process.

      • Return Shipping:

        • The customer is responsible for shipping the items back to us.
        • All costs associated with shipping, including return shipping fees, are the customer's responsibility.
        • We strongly recommend using a tracked shipping method for your return package to ensure its safe arrival. We are not liable for any packages lost or damaged during transit.
        • In case of loss or damage during transit, you will need to initiate a claim with the shipping carrier used.

        • Refund Process:

          • Once we receive your returned package, we will process the refund within two business days.
          • Depending on your banking institution, it may take 3-7 business days for the refunded amount to reflect in your bank account.

          • Non-Refundable Items:

            • Gift cards are not eligible for a refund.

            • Precautions:

              • Do not ship any packages to us without contacting us first. We cannot be held responsible for packages sent without prior communication.
              • Any items returned with customer-caused damage, wear and tear, or insufficient packaging will not be eligible for a refund. In such cases, we will return the package to the customer, and the customer will be responsible for any related shipping costs.

            Please note that Bellenoor.ca reserves the right to deny a refund or exchange if any of the above conditions are not met. We appreciate your understanding and cooperation.

            If you have any further questions or need assistance, please reach out to our customer support team at support@bellenoor.ca.